One place
Messages from your connected channels arrive in one inbox per company. Each conversation stays attached to the customer it belongs to, with their history one tap away.
Who answers
Conversations route to the AI employee responsible for that channel and department. People can answer any conversation themselves at any time.
Honest statuses
The inbox shows the true state of every channel: connected, ready to connect, or not available. A channel that isn't configured is shown as exactly that.