Automatic
Every conversation is kept on the customer's record automatically — the messages, who replied, and when. Nobody writes summaries by hand unless they want to add a note.
Attribution
Each reply shows whether it came from a person or an AI employee, by name. Accountability is a property of the record, not a promise.
Boundaries
Conversations live inside your company's data, isolated from every other company. Deleting follows the same rules as all business data.