Check the basics
Make sure the email address is spelled exactly as at registration, and that caps lock isn't on. The login page lives at app.blivoai.com.
Temporary lockout
After repeated failed attempts, the account is paused for a short while. This is a protection against password guessing, not a punishment — wait briefly and try again, or reset your password in the meantime.
Still locked out
Write to [email protected] from your registration email, tell us what you see on the screen, and we'll sort it out with you.